If you notice a defect in a product, contact us.

Complaints and returns

After receiving the parcel, check whether the goods have not been damaged during transport. If external damage is visible on the packaging, do not receive the package and contact us at: biuro@jscreator.pl


If a purchased product has manufacturing defects or is incorrect with the description, please act according to this complaint procedure:

Complaints procedure

1. A customer may submit a complaint to the seller, especially in the event that a product does not comply with the contract or has defects, but also if the seller's actions are incorrect or improper.
2. A complaint can be submitted online using a contact form on the jscreator.pl website, by email or in writing to the seller's address.
3. The complaint should contain the following information: name and surname, contact details (provided in jscreator.pl), transaction description, and justification for the complaint. If the complaint relates to a product, you must also return the product being the subject of the complaint, together with submitting the complaint and confirmation of purchase.
4. If the data or information provided in the complaint should be supplemented, the seller will contact the customer who is filing the complaint with the request for supplementation to the extent necessary.
5. The seller deals with such a case within 14 days from the day on which he received a properly prepared complaint.
   In the case of a complaint about a purchased product, within 14 days of receiving the product.
   The customer will receive information on how to check the complaint online, to the address provided during registration or in writing. If the complaint is rejected, the buyer will be informed of this fact and the seller will provide a justification.
6. If a replacement or repair of a product becomes possible, the seller informs the customer and he also informs him about all steps of the further process. In the event that the refund of the price is confirmed, the amount will be refunded within 14 days from the day the seller received the product.
7. The seller does not accept cash on delivery items.
8. The customer may appeal against a decision of the seller regarding a complaint.
9. Repayment of the price a customer pays was done in the same way as payment for a product.
10. The customer, who is a consumer, can use extrajudicial ways to review complaints or assert claims, including:
11. He may report a dispute to the Consumer Arbitration Court, which acts at the commercial inspection, by requesting a decision in that dispute;
12. He may contact a voivodeship inspector of the trade inspection with the request to start the mediation process if the dispute is valid;
13. He is entitled to free help in the extrajudicial examination of the disputes or in the assertion of claims by consumer associations in the district (city) or social organizations whose statutory duties include consumer protection;
14. He may use a European platform ODR (Online Dispute Resolution), which can be found at the following address https://ec.europa.eu/consumers/odr/

Cancellation of the contract

1. A customer may withdraw from the contract within 30 days of receiving the product without giving any reason. In the event that, in the context of an order, a customer bought more than one product, withdrawal from the contract may affect all products or a selected product, subject to the condition that in the event that a product is sold as a set or package, one may only withdraw from this set or package.
2. In the event of a successful withdrawal from a sales contract, a contract is deemed not to have been concluded in relation to a product (set, package) from which a customer has withdrawn. The product should be in its original packaging, with complete equipment and accessories. Returns should occur immediately, no later than within 14 days from the day the customer received the product. The customer bears the cost of returning the product to the seller. In the event of a successful withdrawal from a sales contract, the seller will refund an amount for the product in the same way as the payment for the product.
3. In the event that a withdrawal period is exceeded, the seller will send the returned product back to the customer at his own expense. If a customer does not follow the procedure for withdrawing from a contract described above, this can result in a substantial delay in the termination of the procedure in the area of withdrawing from a contract, and thereby repayment of the amount to which the customer is entitled.
4. The right to withdraw from a contract does not apply in cases determined in Article 38 of the Consumer Rights Act of May 30, 2014, especially in the case where a service item was manufactured according to the requirements of a customer or serves to meet individual needs ( For example, products that contain a designation that a customer orders.)

In case of doubt, we invite you to contact us at the following Internet address: biuro@jscreator.pl. We give you tips on how to set up a complaint quickly and easily.

If your return has been refused (because a product has been damaged or used), we will provide information about the return of the product to the email address you provided.

We will send the product back to the sender's address within 7 working days and we will bear the cost of delivery.